Privacy Policy

1. Responsible Entity

ZHM Real Estate LLC (hereinafter also referred to as "ZHM Real Estate", "we" or "us") is responsible for the data processing governed by this Privacy Policy under the applicable UAE and international data protection regulations.

When you use our website, we act as the data controller and ensure that your personal data is collected and processed transparently and lawfully.

2. Data We Collect

When you use our Website, we process personal data, in particular:

• Contact Information: Expected data such as e-mail address, first name, last name, phone number, and property preferences provided to us by you during inquiries.
• Technical Data: Personal data transmitted by your internet browser each time you access the website, including IP addresses, date and time of access, and device specifications.
• Location Data: Information like GPS data if you have activated such settings on your browser or device.

3. Purpose of Data Collection

We process the personal data of our users for the following purposes:

• To fulfill user contact requests and connect you with our real estate specialists.
• For the provision of online property valuations and market analysis.
• To send out newsletters containing our latest offers and real estate insights (you may opt-out at any time).
• For the optimization and operability of the Website, ensuring a seamless user experience.
• Direct marketing and promotional campaigns relevant to your property interests.

4. Your Data Protection Rights

You possess several rights regarding the data we hold about you:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can ask us to correct any inaccurate or incomplete data.
• Right to Deletion: You can request that we delete your personal data ("Right to be forgotten"), subject to specific legal compliance retention.
• Right to Object: You can object at any time to the processing of your personal data for direct marketing purposes.

5. Disclosure of Personal Data

We prioritize the confidentiality of your data. As a rule, we will only pass on your personal data to relevant third parties (such as developers like Emaar or Aldar) if it is strictly necessary for the fulfillment of your contract or inquiry, or if we have a legal obligation to do so under UAE Law enforcement mandates.

6. Cookies & Tracking Technologies

We utilize analytics and tracking tools to better understand user interaction with our website:

• Google Analytics: Helps us analyze visitor behavior without directly collecting personally identifiable information without your explicit consent.
• Advertising Pixels: We may employ pixels from platforms (like Facebook, Snapchat, Google Ads) to gauge the efficiency of our advertisements and optimize our campaigns.